F.A.Q

What does the 15lbs minimum mean?

There is a $30 minimum per order. Since we charge $2.00 per pound for wash and fold that would equate to 15 pounds of laundry. If you send us less than 15 pounds of laundry, you will still be charged $30 for that order.

Is delivery free of charge?

Yes! Both pickup and delivery are free.

Are there any hidden costs?

No there are not. All pick ups and delivery are free of charge every time.

What is the turnaround time for wash and fold orders?

Our wash and fold pickups are delivered back to you two days later.

What are the time frames for pick up and delivery?

8a-12p / 1p-5p / 5p-9p

Will your driver let me know when he or she is on their way to pickup or deliver?

Yes. You will receive a notification on your phone with status updates on your order.

Could I tip the driver?

Yes absolutely! We thank you for that. You may tip them by cash after they have provided excellent service. 

I really like your service, is there a rewards program available for repeat customers?

Yes, of course! We always want to reward our customers for their loyalty, it's the very least we can do. All customers are automatically enrolled in our Loyalty Program and you earn 1 point for every $1 spent. That means 100 points = $5 credit toward your next order! You will be able to start applying your loyalty credit as soon as you reach your first 100 points.

Are there any fees at all?

Yes, there is a cancellation fee. A customer can cancel a pick up or delivery order at least one hour before the time frame they scheduled free of charge. If they cancel after that they will be charged a $3 cancellation fee. This is to support our courier drivers cost and our other customers who will be affected by delays in service.